Help Center

All orders are paid online through DPO Pay. At checkout you'll be redirected to DPO's secure page where you can pay with MTN Mobile Money or Airtel Money. Your order is confirmed automatically once DPO verifies the payment.

No. Velora Market is online-payment only. Paying upfront with DPO Pay protects both buyers and vendors, and means there is nothing to pay when your order arrives.

Yes. Mobile money details are entered on DPO Pay's secure, PCI-compliant page — Velora never sees or stores your MoMo PIN. DPO Group is a licensed payment service provider operating across Africa.

Mobile money reversals usually happen automatically within minutes. If not, message us on WhatsApp with your order reference (starts with VLR-) and we'll resolve it with DPO within 1–2 business days.

Local vendors: 2–5 business days. Imported items: 15–17 days (shown on each product page). We deliver across Zambia.

Use the Track Order page with your order reference and phone number. If you have an account, all your orders appear in your dashboard.

Fill in the vendor application. We review applications within 24–48 hours, then help you set up your store and products.

A flat 10% per sale (first 20 vendors get 3% for 6 months). No setup fees, no monthly fees. Payouts go to your bank account or mobile money within 3 business days after your paid balance reaches the settlement threshold.

Customer payments are collected by DPO Pay. Your vendor dashboard shows your gross sales, commission and net payout in real time, plus a settlement progress tracker. Request settlement from the dashboard once you reach the threshold.

We collect only the details needed to fulfil your order (name, phone, delivery address). Payment data is handled exclusively by DPO Pay. We never sell customer data. Contact us to view or delete your data.

Velora Market is a marketplace operated by Velora Ventures, connecting buyers with independent verified vendors. Orders are paid online via DPO Pay. Vendors are responsible for product accuracy and fulfilment; Velora mediates disputes and processes refunds per our returns policy.